Six fully managed services that work together as a seamless extension of your team. No software to learn. No app for drivers to download. Just results.
Each service is designed to address a specific stage of the driver lifecycle — from onboarding to long-term retention.
The foundation of everything we do. A dedicated Hello Retention representative personally calls every driver on your roster on a consistent weekly schedule. These are not robocalls or automated messages — they are real conversations designed to build trust, surface concerns, and make every driver feel like a valued member of your team.
Most drivers leave because they feel unheard. A weekly check-in call changes that dynamic entirely. When drivers know someone is listening — and that their concerns will actually be addressed — they stay longer.
Structured surveys distributed at key milestones in a driver's tenure — onboarding, 30 days, 60 days, 90 days, and annually. Each survey is tailored to gather honest, actionable feedback aligned with your company's specific goals and culture.
Survey responses are analyzed and compiled into clear reports that show you exactly what is working and what needs to change. Because surveys are confidential, drivers share feedback they would never say directly to a manager — giving you the real picture of driver sentiment at your company.
When a driver raises a concern during a check-in call or survey, we do not just log it and move on. We immediately generate a service ticket and route it to the right person at your company — dispatcher, HR, safety, or management — with full context and a recommended resolution path.
Every ticket is tracked until it is resolved. This ensures that no driver concern falls through the cracks and that your team has a clear, organized record of issues and resolutions. Drivers who see their problems get fixed stay. Drivers who feel ignored leave.
Your fleet is not passed around between generic call center agents. You are assigned a dedicated Hello Retention representative who learns your company culture, your drivers' names, your operational challenges, and your goals. This consistency is critical — drivers open up more to someone they recognize and trust.
Your dedicated rep becomes a familiar, trusted voice for your drivers and a reliable point of contact for your management team. Over time, this relationship becomes one of the most valuable assets in your retention strategy.
Every month, you receive a detailed report covering driver sentiment trends, issue categories, resolution rates, turnover metrics, and retention progress. These reports are written in plain language — not data dumps — so you can make informed decisions without needing to interpret complex dashboards.
Over time, the data reveals patterns: which departments have the most issues, which routes produce the most dissatisfied drivers, which management practices are working. This intelligence is invaluable for making strategic improvements that compound over time.
The first 90 days are the most critical period in a driver's tenure. Studies show that a significant percentage of driver turnover happens within the first three months — often because new drivers feel unsupported, confused, or disconnected from the company culture.
We check in with new drivers at key milestones — day 7, day 30, day 60, and day 90 — to ensure a smooth onboarding experience, address any early concerns, and build the foundation of a long-term relationship. Catching problems in the first 90 days is exponentially cheaper than replacing a driver after six months of training investment.
A simple, proven 4-step process that integrates seamlessly with your existing operations.
We learn your company culture, goals, and driver roster. Your dedicated rep is assigned and introduced to your team.
Your dedicated rep contacts every driver on a consistent schedule — listening, engaging, and documenting concerns.
Any concern is logged as a service ticket and routed to the right person at your company for same-day resolution.
You receive detailed reports with actionable insights, trends, and recommendations to continuously improve retention.
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